GreenTree Administrators, Inc.

How to access GreenTree Administrators' Interactive Voice Response System (IVR) 24-hours a day

Dial 1-409-832-3991 or 1-800-470-8363

· To have a Verification of Benefits (VOB) faxed back to you, Press 1
· To have claims status faxed back to you, Press 2
· To talk to an operator, Press 0
· To repeat the options, Press *

Press 1, to enter into the benefits section of the Auto Administrator

A. Enter the 9-digit Social Security Number of the participant
A. Enter the Date of Birth of the patient. (Includes covered participants, spouses, or dependents.)
B. Press 1 to have Medical Benefits or Press 2 for Dental Benefits.
C. You will be given the following options.
a. Press 1 to review the information you just entered.
b. Press 2 to enter another SSN.
c. Press 3 to enter you FAX number. (Enter the fax number using the following format, xxx-xxx-xxxx)

Press 2, to enter into the claim status section of the Auto Administrator.

B. Enter the 9-digit Tax Identification Number (TIN) of the provider.
C. Enter the 9-digit Social Security Number of the participant.
D. Enter the date of birth of the patient. (Includes covered participants, spouses, or dependents.)
D. You will be given the following options.B a. Press 1 to review the information you just entered.
b. Press 2 to enter another SSN.
c. Press 3 to enter you FAX number. (Enter the fax number using the following format, xxx-xxx-xxxx)

Press 0, to speak to an operator.